General contracting and safety conditions

This website: uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access to data. To achieve these ends, the user/client accepts that the provider obtains data for the purposes of the corresponding authentication of access controls.
Our secure server guarantees the privacy of the data you transmit to us. This privacy is achieved through the SSL protocol. You can check that your browser is secure if the padlock symbol appears and you can also see that the URL varies slightly: it starts with https instead of http.

Parties involved

These Terms and Conditions apply to any experiences/ tours and/or trips you have booked with intoAsturias (hereinafter referred to as “intoAsturias”, “the Company” or “we”), and govern the contractual relationship between you and intoAsturias with respect to any such tours and/or trip (hereinafter, the “Tour” or “Trip(s)”). 

Please read these Terms and Conditions carefully as by booking any tour with intoAsturias, or by travelling on an intoAsturias trip, you acknowledge that you: 

  1. have read and understand these Terms and Conditions and
  2. accept of and agree to be bound by these Terms and Conditions.

The following booking conditions together with the details of the specific tour you have booked, or you intend to book, form the basis of your contract with intoAsturias.

If you have confirmed a booking on any tour or trip with more than one client named and booked on such booking, you shall be deemed to have accepted these Terms and Conditions on behalf of all clients named in the booking (including minors and those under a disability) and travelling on or otherwise participating in any tour or trip (hereinafter “you”, the “Client(s)”), and by such travel or participation all passengers indicate their assent to these Terms and Conditions.

The client who confirmed the booking is deemed to be the designated contact person for all other clients named in such booking. These Terms and Conditions constitute the entire agreement between the Client and intoAsturias with respect to the subject matter thereof and supersedes all prior agreements, representations and understandings of the parties, written or oral.

Responsibility and insurances

Tours guided by intoAsturias’ own guides are covered by intoAsturias’ Civil Responsibility Insurance.

When an external guide leads the tour, (s)he has full responsibility for the tour and accompanying insurances. In this case, intoAsturias only serves as an intermediary (i.e. Central de Reservas).  

Day tours

Booking confirmation of day tours

Reservation of a day-tour can take place via two means:

  1. By filling in the booking form of the relevant tour via the website
  2. Via email contact with one of intoAsturias’ staff members and reception of the reservation and/ or total tour costs by intoAsturias and its partners.

To make a reservation it is necessary to connect to and fill in the electronic form that appears on the website. You must select the activity, according to the indications on the screen, date and number of persons, and fulfil the secured payment process.

The validation of the reservation by the client expressly implies knowledge and acceptance of these general terms and conditions as part of the conclusion of the contract. Said electronic form in which the contract is formalized will be filed on the website and it will be accessible from the user’s control panel. Unless proven otherwise, the data recorded by intoAsturias constitutes proof of all the transactions carried out between intoAsturias and its clients. intoAsturias will file the electronic document in which the contract is formalized and it will be accessible.

Once the purchase has been made and as soon as possible, always within 48 hours from the execution of the purchase, intoAsturias will send you proof of the purchase by e-mail. If you do not agree with the data contained in said confirmation, you can request their modification or cancellation of the contract.

Tour prices

The prices and offers presented on the website are valid solely and exclusively for online reservations made at All prices published on our website are VAT included.


intoAsturias offers you various means of payment so that you can choose the one that suits you best or best suits your needs:

  • Payment by Credit Card by STRIPE: you can use Visa and MasterCard. If you make the payment with a VISA or MasterCard, your card will be charged instantly. In the event that the card is denied, the activity will be automatically cancelled, informing the customer of the cancellation online.
  • Paypal.
  • Bank transfer.

Cancellation policy of day tours

Cancellation by the client

In line with the law on Viajes Combinados (RD-L 23/2018 de 21 de diciembre), clients have the right on full reimbursement of their tour when cancelled at least 72 hours before the start date and time of the tour. Thus, in order to be eligible for reimbursement, clients need to communicate the cancellation of the tour via email to intoAsturias ( at least 72 hours before the start date and time of the tour. For example, when a tour is to be due on May 3, 9.00 am, clients can cancel the tour latest at April 30, 8.59 am, without any costs. Any reservation costs or full-tour costs will then be fully refunded to the client within 14 calendar days.

Depending on the reason for cancellation, intoAsturias will try to find another date for the tour in consultation with the client. In case this does not work, or the reason for cancellation by the client is deemed invalid and the cancellation is made less than 48 hours before the tour date and time, the full tour rate (i.e. no refund) will be charged to the client.

Cancellation by the provider

Activities and tours may be cancelled due to force majeur, bad weather, illness or unavailability of the personnel or premises involved. Activities and tours can also be cancelled in case that the minimum amount of participants is not met. Should the activity/tour be cancelled due to these causes, it will be postponed to another date agreed upon by both parties (i.e. intoAsturias and the client). In case the activity cannot take place due to reasons ascribed to intoAsturias, the client will be informed by email at least 72 hours in advance and a full refund will be processed within 14 calendar days.

In case of non-execution of the contract by intoAsturias due to the fact that the purchased product is not available, the client will be informed of this lack of availability and/or reason that justifies it and will recover the sums within max. 7 calendar days.


Personal medical insurance cover is NOT provided unless specifically stated.

Extra provisions (insurance, extra transfers etc.) not specified in the tour/trip description bear an extra charge.

Tours are subject to change for safety or operational reasons. This can entail a reduction or increase of the original rate.

By taking part in intoAsturias’ tours and activities, the client agrees that intoAsturias can later use photographic material inherent to such tour or activity for exclusively own’s advertising, promotion and visibility material.

Last update: 24 March 2022